Shipping & Returns

Shipping & Returns

We understand that sometimes the UGODOG indoor potty system is not the right fit for some pet owners. That’s why we offer a 100% 30 DAY Money Back Guarantee! No questions asked. We just ask that you follow the guidelines listed below. Whether you are looking to potty train your dog, housebreak your puppy, or retrain your pet not to use pee pads – we are happy to share proven techniques!

100% 30 DAY Money Back Guarantee

UGODOG dog potty comes with a 30 day money back guarantee. Just return the product in its original packaging, thoroughly cleaned, in good re-usable condition, with a copy of the invoice that you received with the product within 30 days, and we will credit your credit card with the amount charged for your UGODOG purchase.

Shipping and Handling

Refunds issued for UGODOG purchases do not include shipping and handling charges. You are responsible for any shipping and handling charges that apply to the return of the UGODOG purchase. We recommend using either FedEx or UPS to return the UGODOG in case the package gets lost or damaged.

Additional Fees May Apply

Any UGODOG that is received after the 30 day period will be charged a 20% restocking fee as long as the UGODOG is in good re-usable condition. We will donate all late returned UGODOGs that are not reusable and not eligible for restocking to local dog shelters and kennels. Please note that no return is eligible for any credit 90 days after the purchase date.

Also, any UGODOG that is returned without being thoroughly cleaned, i.e., returned with dog urine or feces still on the UGODOG, will be charged a 20% fee for cleaning.

Return Address

UGO Petcare LLC

3459 Manchester Ave. #2

Cardiff, CA 92007

REFUND / CANCELLATION POLICY

You may cancel your product order anytime before the product is shipped. Simply Contact Us.